Thank-you for your interest in the neuschwansteiner.com Website (hereinafter referred to as the ‘Website’). The Website is operated by The world of Neuschwansteiner Holding GmbH & Co. KG (hereinafter referred to as ‘The world of Neuschwansteiner’). It offers you as the user (hereinafter referred to as ‘User’) the opportunity to gain an idea of our know-how and what we do, and tells you how to contact us if you have any queries or wish to place an order.
Below we provide details of how we use your data.
Any consent you grant may be withdrawn at any time with future effect. If you have any questions concerning the use of your personal data please contact us using the details given below in section 6.
1. Collecting and using personal data, disclosing the data to third parties
1.1 Every time a User visits the Website or opens a file the following data will be stored in a log file: Internet protocol, IP address, page from which the file was accessed, date, time, browser type and operating system, the pages visited by the User, volume of data transferred, access status (file transmitted, file not found, etc.). These data are used to generate pseudonymized statistics which help us analyse the use of our Website, correct errors and improve our services. The details of the web analysis using pseudonymous data and the options of users to object to (or prevent) such an analysis at any time are set forth in Section 4.
1.2 Apart from that The world of Neuschwansteiner only collects and uses the personal data which the User discloses during visits to the Website, for instance when using the Website contact form to make an enquiry. The User’s personal data are collected used and stored for the purpose of executing a contract. Personal data are information which contain details of your personal or material circumstances, such as your name, address, e-mail address and date of birth.
1.3 Personal data are treated as strictly confidential and are not divulged to third parties without the User’s consent unless this is necessary for the purpose of executing orders, settling payments, processing enquiries or customer care. The data may also be disclosed if necessary to protect other users or if its disclosure is required by law.
1.4 The processing of payments for orders will be contractually regulated separately for each individual case. If this is done via third-party service providers such as credit card companies or banks, your legitimate concerns will be protected in compliance with prevailing legal provisions. The external service providers will be subjected to an undertaking to treat your data securely and as strictly confidential and may only use these data to the extent necessary to fulfil their remit.
1.5 Furthermore, contractual and utilization data are collected, processed and used by The world of Neuschwansteiner pursuant to Sections 14 & 15 of the German Telemedia Act (Telemediengesetz - TMG) and Section 28 of the German Data Protection Act (Bundesdatenschutzgesetz - BDSG).
2. Processing and erasure
2.1 If personal data stored by The world of Neuschwansteiner in connection with the operation of this Website is incomplete, erroneous or out of date, The world of Neuschwansteiner may supplement, correct or erase such data either on its own initiative or at the request of the User.
2.2 Pursuant to prevailing legal provisions, The world of Neuschwansteiner will erase personal data immediately on request by the entitled party unless doing so would be contrary to statutory retention requirements.
4. Google Analytics
This Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the Website analyze how users use the site. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Please note that on this Website, Google Analytics code is supplemented by “gat._anonymizeIp();” to ensure an anonymized collection of IP addresses (so called IP-masking). Thereby, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA.
Alternatively you can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this Website: Disable Google Analytics
Further information concerning the terms and conditions of use and data privacy can be found at www.google.com/analytics/terms/gb.html or at www.google.de/intl/en_uk/policies/.
5. Facebook Social Plugins
The Website contains social plugins of the social network www.facebook.com (hereinafter "Plugins"), which is operated by Facebook, Inc., 1601 S. California Ave., Palo Alto, CA 94304, U.S.A. (hereinafter "Facebook"). Plugins are identified by the Facebook logo or buttons such as the "Like" button. Plugins on the Website are however preceded by security buttons that are not Plugins and do not yet create a direct connection to the servers of Facebook.
Plugins on The world of Neuschwansteiner are initially deactivated in order to avoid an immediate data transfer without your consent when you visit the Website or click on the "Like" button. Before you can activate Plugins, you must first click on the security button. Only then will the Plugins be activated and your browser will establish a direct connection to the servers of Facebook (so-called 2-click solution).
Once Plugins have been activated by clicking the security button, The world of Neuschwansteiner no longer has any control over the extent and use of data collected by Facebook with the help of such Plugins.
The Plugins on the Website let Facebook know that a user has visited the Website. If a user is logged into Facebook, Facebook can correlate the Website visit with the user's Facebook account. If the user clicks the "Like" button or leaves a comment, this information will be transmitted directly from the user's browser to Facebook and will be stored by Facebook.
According to information provided by Facebook (www.facebook.com/help/186325668085084), Facebook stores the date and time of each Website visit, the visited Website, and additional technical data, such as the IP address and browser-related data, in order to further optimize the services of Facebook. The purpose and extent of data collection and further processing and use of data by Facebook, as well as related rights and setting options for the protection of privacy, can be found in the data policy of Facebook. If a user is a member of Facebook and does not wish Facebook to collect data about the user through The world of Neuschwansteiner or to correlate such data with the user's Facebook membership data, the user must log out of Facebook prior to visiting the Website. However, even if a user is not logged into Facebook, Facebook will still be able to access and store certain data.
By not clicking on the security button, a user can prevent from the outset that Facebook will collect and store any data about the user through this Website. In addition, you generally have the option of blocking Facebook Plugins by installing and activating an appropriate add-on for your browser, such as "Facebook Blocker.
6. Protecting the data
The world of Neuschwansteiner at all times makes every reasonable effort to prevent unauthorised access to the User’s personal data or the unauthorised use or counterfeiting of this data, and also endeavours to minimise the associated risks. However, providing personal data, whether in person, by telephone or over the Internet, always entails a degree of risk, and no technological system is entirely secure against manipulation or sabotage.
The world of Neuschwansteiner may change this privacy notice or the Website content at any time, or may alter or block access to this Website.
8. Questions concerning data protection, contact details
Users are entitled at any time to require The world of Neuschwansteiner to correct, block or erase the personal data we hold about them. Furthermore, The world of Neuschwansteiner will at any time furnish information on what User data we have stored, as well as the origin and recipients of said data and the purpose of their storage.
If you have any questions concerning data protection please contact us at at info(at)neuschwansteiner(dot)com or via Fax: +49-8321-780 95-20. Your contact person is: Björn Michael Walz
Last Update: March 2015
© Copyright: The world of Neuschwansteiner Holding GmbH & Co. KG 2015. All rights reserved.